This month, we’re announcing the launch of our new Salesforce Communications Cloud Accredited Professional training program. The program will help organizations upskill their workforce, helping bridge their digital skills gap. Read the full press release below:
As more companies switch to the cloud, the demand for certified professionals who can fully utilize cloud solutions continues to grow. As Salesforce Communications Cloud becomes a vital part of Customer Service Providers’ infrastructures, it’s more important than ever for organizations using the product to access the certified talent they need to increase revenue and revolutionize middle office business processes.
Revolent, one of the world’s trusted talent creation and enablement partners, has created a new Communications Cloud training program to transform existing employees into Communications Cloud Accredited professionals.
“Reskilling and upskilling can be an incredibly powerful tool in helping organizations to close their skills gaps and increase their expertise, which is important to both Revolent and Salesforce,” said Jon Flaherty, Revolent’s CEO of Americas.
The hands-on implementation readiness program is delivered by Communications Cloud certified trainers within 48 hours of modular training. This minimizes disruption to business-as-usual-projects, while allowing Revolent the time they need to develop world-class Communications Cloud Accredited professionals, who are ready to deliver on projects immediately.
For communications service providers, the ability to generate highly technical talent will be invaluable, empowering organizations to respond to changes in technology and market dynamics at speed.
“While the program aims to help businesses upskill their workforce in Communications Cloud. We also know that, by helping them invest in their existing employees, we can increase our clients’ retention rates, talent productivity, and utilization while reducing their training costs—supporting our clients to fill capacity gaps within their organizations.” said Ian Clark, CEO of Revolent EMEA and APAC.
“Revolent’s training programs are playing an important role in helping organizations upskill their workforce on the Salesforce platform,” said Ryan Nunez, VP, Partner Alliances. “Expanding their course offerings so businesses can train their employees on Communications Cloud will provide our partners and customers with a new opportunity to skill up their talent.”
